Refund Policy

At JobNext India, we strive to provide the best possible service to our users. This refund policy outlines the terms and conditions for refunds of our premium services, including job posting packages, premium memberships, and other paid features.

We understand that circumstances may arise where you may need to request a refund. We are committed to handling refund requests fairly and promptly, while ensuring the integrity of our services and protecting against abuse.

This policy applies to all paid services offered by JobNext India. Free services and features are not eligible for refunds as they do not involve any payment.

The following services are eligible for refund consideration under our refund policy. Each service has specific terms and conditions that apply to refund requests.

• Job posting packages: Single job postings and bulk job posting packages.
• Premium employer memberships: Monthly and annual subscription plans.
• Featured job listings: Premium placement and promotion services.
• Resume database access: Employer access to candidate resumes.
• Premium candidate memberships: Enhanced profile visibility and features.

Refunds are provided under specific conditions and within certain timeframes. We evaluate each refund request on a case-by-case basis, considering the circumstances and our service terms.

To be eligible for a refund, your request must meet the criteria outlined below. We reserve the right to deny refund requests that do not meet these conditions or that we believe are fraudulent or abusive.

• Technical issues: If our platform is unavailable for an extended period affecting your ability to use the service.
• Service cancellation: If you cancel a subscription within the first 7 days of purchase.
• Duplicate charges: If you are charged multiple times for the same service.
• Service not as described: If the service provided differs significantly from what was advertised.
• Billing errors: If there are errors in billing or payment processing.

Certain services and circumstances are not eligible for refunds. This section outlines what is not covered under our refund policy to ensure clarity and prevent misunderstandings.

We do not provide refunds for services that have been fully utilized or for circumstances that are beyond our control. This helps us maintain the sustainability of our platform and protect against abuse.

• Services that have been fully utilized or consumed.
• Subscriptions cancelled after the 7-day grace period.
• Job postings that have received applications or been viewed by candidates.
• Services purchased during promotional periods or with special discounts.
• Refunds requested due to change of mind or personal circumstances.

To request a refund, you must follow our established process. We aim to process refund requests within 5-7 business days, though the actual time may vary depending on your payment method and financial institution.

Please provide all necessary information when submitting your refund request to help us process it efficiently. Incomplete or inaccurate information may delay the processing of your refund.

• Contact our customer support team with your refund request.
• Provide your account details, order number, and reason for the refund.
• Include any relevant documentation or screenshots to support your request.
• Wait for our review and decision on your refund request.
• If approved, the refund will be processed to your original payment method.

If you have questions about our refund policy or need to request a refund, please contact our customer support team. We are here to help and will do our best to assist you with your refund request.

You can reach us through multiple channels, and we typically respond to refund requests within 24-48 hours during business days. Please provide as much detail as possible to help us process your request efficiently.

• Email: support@jobnextindia.com
• Phone: +91 9156366599 (Monday to Friday, 9 AM to 6 PM IST)
• Live Chat: Available on our website during business hours
• Contact Form: Available on our help and support page
• Response Time: We aim to respond within 24-48 hours